Continued growth of e-commerce and heightened customer expectations have prompted huge innovation in last-mile delivery practices. Last-mile delivery involves three main players – customers, merchants, and delivery providers – each with a different set of challenges and expectations. Customers have high expectations for speed, flexibility, security, and delivery cost. A survey by Temando showed that most customers value the option for same-day delivery. Many would also like in-store shopping experiences to offer home, office, and other shipping capabilities.